A company is defined by its business processes. The business processes are driven by people. To make the business processes run properly or to make them excellent needs requires motivated people. Motivated people make the difference between a good company and an excellent company. Motivated people are the treasure of a company. What do we have to do to bring our people to a high motivation level?
The first thing I hear often on this issue is: Money! However, that is simply not true. Money is a “hygienic factor” and nothing more. We have to pay our people in accordance the payment level for similar jobs in the region we are working in. It is a precondition that we can build on. Payment only makes people ready to become open to the subjects, which makes the difference in motivation.
The elements that motivate people are as follows:
– Making your people proud of your products and services
– Showing your people the vision you are following with your products, services, and company
– Informing your people honestly about the situation of your company
– In good times, letting your people participate in the success; then you can request that they help you in difficult times
– Creating team spirit in the company and making your people proud to be a part of the team
– Developing your people to the limits of their abilities, keeping them up to date on new developments, and letting them follow these developments
These are the main factors we should consider in motivating people. These subjects are not new, and we can read about them in several publications. Why do we have to discuss these subjects again and again?
Adhering to the aforementioned subjects is somehow difficult and requires a lot of skills to do it right. A manager does not have to be the best specialist, but he should have knowledge about the specific subjects of the department he is guiding, he should have psychological knowledge, and he should like to work with people and accept their specific characteristics. With all these skills, he should apply the aforementioned elements to his team. In my opinion, it is very important for a manager to know Maslow’s hierarchy of needs, a theory in psychology proposed by Abraham Maslow in his 1943 paper “A Theory of Human Motivation.”
We ensure the attainment of level one and level two by paying our employees. We influence level three and four through our management style and good team spirit. What we really need from our people are the elements of level five. Let me address the most important elements, such as problem-solving, acceptance of facts, and creativity. The Toyota Production System requires these skills from every employee. If we want to achieve excellence, we have to ensure that our people can achieve that level of development. To accomplish this, we have to pay them a sufficient salary, and we have to ensure that we provide the aforementioned elements, which motivate people.
One’s management style can motivate people. If we are talking about motivated people, we have to keep in mind that we must lift them to the highest level in Maslow’s hierarchy of needs. This requires us to consider the whole picture and the whole situation of all the individuals on your team.